Question 1

What currency are the products in?

Accepted Answer

In USD dollars.

Question 2

What are the payment methods?

Accepted Answer

PayPal and debit/credit card (installments).

Question 3

Can "Kontakt Player" open Looptopus libraries?

Accepted Answer

Yes, but unfortunately, as it is a free version from Native Instruments, when loading our libraries, a "DEMO" message will appear.

The libraries can be tested and used for 15 minutes each time in demo mode, with no option to save the work.

To open and fully edit each of our products without any issues, it is necessary to purchase the full version of Kontakt. More information about the free Kontakt Player product can be found here:

Question 4

What version of Kontakt do I need to open the libraries?

Accepted Answer

Kontakt 5.8.1 and above.

Except for 'Real Zampoña,' 'Real Quena,' 'Real Charango,' 'Real Mandolina,' 'Real Guitarra Rítmica,' and 'Real Percusión Andina' as individual products, which can only be opened from version 6.3.2 onwards.

Question 5

How do I purchase a digital product?

Accepted Answer

You can acquire any product from our digital store by simply adding it to the cart.

If you are not familiar with the process of purchasing digital products, we recommend watching our instructional video that will guide you seamlessly through this process:

We are here to assist you at every step of the way. Enjoy your shopping experience!

Question 6

Why do I get the message "CONTENT MISSING" when opening the library?

Accepted Answer

The message appears when Kontakt cannot locate the path to the audio samples. There is no issue; you just need to correctly 'route' the folders where the SAMPLES are stored.

Every time you change the location of your libraries, this message may reappear.

This video will be useful for correctly configuring your libraries.

Question 7

Do Quena, Zampoña, Charango and Guitarra open in Kontakt 5?

Accepted Answer

Yes, but only with the Andean Pack (Kontakt 5). To do so, you should purchase this pack (products not available individually for version 5).

For Kontakt 5.8.1 and above.

Real Percusión Andina is the only product that does not have a version for Kontakt 5.

Question 8

Can I pay by Western Union?

Accepted Answer

Yes, but exclusively available with the purchase of the "Andean Pack Full".

Looptopus

FAQ

PREGUNTAS MÁS FRECUENTES

What currency are the products in?

What are the payment methods?

Can "Kontakt Player" open Looptopus libraries?

What version of Kontakt do I need to open the libraries?

How do I purchase a digital product?

Why do I get the message "CONTENT MISSING" when opening the library?

Do Quena, Zampoña, Charango and Guitarra open in Kontakt 5?

Can I pay by Western Union?

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